Flash Air Australia (“Flash Air”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to our Website, products, and services. Additional notices may apply for specific features or promotions.
Information We May Collect
- Identity & Contact: name, company, email, phone, billing/shipping address.
- Order & Payment: order details and transaction references (payment card data is processed by secure third-party gateways and not stored by us).
- Support: communications, enquiries, and service notes.
- Technical: IP address, device and browser type, pages viewed, timestamps, and similar analytics data collected via cookies or tracking technologies.
- Preference: marketing consents and communication settings.
How We Use Information
- Provide, fulfil, and manage orders, deliveries, and customer support.
- Operate, maintain, and improve our Website, products, and services.
- Send service messages (e.g., order confirmations, updates, or policy notices).
- Send marketing communications where you have opted in (you can unsubscribe anytime).
- Detect, prevent, and investigate fraud, abuse, or security incidents.
- Comply with legal and regulatory obligations.
Sharing & Disclosure
- Service providers (e.g., payment processors, couriers, IT/hosting, analytics) who assist us in operating our business, bound by confidentiality obligations.
- Legal and regulatory authorities where required or authorised by law, or to protect our rights, users, and the public.
- Business transactions (e.g., merger, acquisition) where information may be transferred under appropriate safeguards.
We do not sell or rent your personal information.
Data Security & Storage
We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure. Despite safeguards, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary for the purposes set out in this Policy or as required by law, after which it is de-identified or securely destroyed.
Cookies
We use cookies and similar technologies to enable core functionality, remember preferences, and analyse Website performance. You can control cookies through your browser settings; disabling certain cookies may affect site features.
Access & Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will respond within a reasonable time and may require verification of identity.
Marketing Preferences
You can opt out of marketing emails at any time by selecting “unsubscribe” in our emails or by contacting us. We will still send essential service messages (e.g., order updates).
Changes to This Policy
We may update this Policy from time to time. The latest version will be posted on this page with the “Last updated” date.
Contact
If you have questions about this Policy or wish to exercise your privacy rights, please contact:
Flash Air Australia
57–59 Henderson Road, Clayton, VIC 3168
Phone: +03 9545 1466
Email: chris@flashairaustralia.com.au
